Product Warranty

Please refer to the warranty policy below if the product does not function as intended. NSXe will repair, refund, or exchange for free or a fee according to these terms.

If specific warranty terms are not provided in the estimation, contract, catalog, or specifications at the time of order, the following conditions apply. Note that some of our products have limitations regarding their intended use and operating environment. If you have any questions, please contact us or the authorized dealer where you purchased the product.

Warranty Terms and Conditions

1. Warranty Period

1. The warranty period for our products is one year from the date of purchase. During this period, products will be repaired or replaced free of charge if they malfunction despite being used in accordance with the instruction manual.
2. Repairs after the warranty period has expired will be charged for a fee.

2. Warranty Exclusions (Fee-Based Repairs)

Even within the warranty period, repairs will be charged for a fee in the following cases:

1. Failure or damage caused by improper handling by the customer, including non-compliance with the conditions, environment, and precautions described in the instruction manual.
2. Failure or damage where the cause is not attributable to NSXe.
3. Failure or damage caused by repairs or modifications performed by parties other than NSXe or our designated subcontractors.
4. Failure or damage resulting from use for purposes other than the intended application (e.g., vibration measurement of machinery).
5. Failure or damage caused by fire, earthquakes, floods, lightning, other natural disasters, or acts of third parties.
6. Failure or damage caused by incorrect connection or wiring.
7. Failure or damage caused by transportation, moving, or dropping the product after purchase.
8. Malfunction caused by use in combination with incompatible products.
9. When the serial number has been removed, altered, or made illegible.

30-Day Free Trial & Inquiry

Try Conan Air for free for 30 days. Here is what our users are saying:

• Easy installation for immediate use
• No app required; operate via web browser
• No cloud required for fully automatic measurement
• Affordable, including dedicated software

Try equipment anomaly detection and predictive maintenance for free. Please feel free to contact us.

30-Day Free Trial & Inquiry

Try Conan Air for free for 30 days. Here is what our users are saying:

• Easy installation for immediate use
• No app required; operate via web browser
• No cloud required for fully automatic measurement
• Affordable, including dedicated software

Try equipment anomaly detection and predictive maintenance for free. Please feel free to contact us.

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