Product Warranty

Please refer to the warranty policy below if the product does not function as intended. NSXe will repair, refund, or exchange for free or a fee according to these terms. If specific warranty terms are not provided in the estimation, contract, catalog, or specifications at the time of order, the following conditions apply. Note that some of our products have limitations regarding their intended use and operating environment. If you have any questions, please contact us or the authorized dealer where you purchased the product.

Warranty Terms and Conditions

1. Free Warranty Period and Conditions (1 Year)

1. The warranty period for our products is one year from the date of purchase.
   During this period, products will be repaired or replaced free of charge if they malfunction despite being used in a normal state in accordance with the precautions in the instruction manual.
2. We do not offer fee-based repairs after the warranty period has expired.

2. Warranty Exclusions (Fee-Based Repairs)

Even within the warranty period, repairs will be charged for a fee in the following cases:

1. Improper handling by the customer
   Non-compliance with the conditions, environment, and precautions described in the instruction manual, etc.
2. When the cause of the failure is not attributable to NSXe
3. Failure or damage caused by repairs or modifications performed by parties other than NSXe or our designated subcontractors
4. Failure or damage resulting from use for purposes other than the intended application (vibration measurement of machinery)
5. Failure or damage caused by fire, natural disasters, acts of third parties, etc.
6. Failure or damage caused by incorrect connection
7. Failure or damage caused by transportation, moving, or dropping the product after purchase
8. Malfunction caused by use in combination with another product (compatibility issues)
9. When the serial number has been removed, altered, or made illegible

After-Sales Support System

conanair is designed to be easily installed and operated by on-site personnel without the need for specialized IT staff. As a result, we offer it at an overwhelmingly low price without adding expensive maintenance contracts or installation support fees to the product cost. If you have any questions or need consultation regarding operations after installation, we offer the following support system.

Basic Support (Free: Email and Online)

Technical questions regarding initial setup, operation of the dedicated software, and how to interpret the acquired vibration data are handled as part of our free basic support.

• Email Support: Our development engineers will directly answer your questions and provide troubleshooting assistance via email.
• Online Meetings: If it is difficult to grasp or resolve the situation via email alone, we can provide online support using web conferencing systems (Zoom, Teams, etc.). We will carefully advise you from a practical on-site perspective while sharing actual screens.

On-site Support (Fee-Based)

If you require on-site support, such as having our staff visit your factory directly to handle everything from sensor installation to network construction and operational training, this will generally be handled individually for a fee.

• On-site support to factories and plants is available. (*Please contact us in advance for a detailed estimate of travel expenses, labor costs, etc.)
• However, conanair is designed to be fully manageable using only the "Video and PDF Manuals" available on our website, and the vast majority of our customers begin operations smoothly within the scope of our free support.

30-Day Free Trial & Inquiry

Try conanair for free for 30 days. Here is what our users are saying:

• Easy installation for immediate use
• No app required; operate via web browser
• No cloud required for fully automatic measurement
• Affordable, including dedicated software

Try equipment anomaly detection and predictive maintenance for free. Please feel free to contact us.

30-Day Free Trial & Inquiry

Try conanair for free for 30 days. Here is what our users are saying:

• Easy installation for immediate use
• No app required; operate via web browser
• No cloud required for fully automatic measurement
• Affordable, including dedicated software

Try equipment anomaly detection and predictive maintenance for free. Please feel free to contact us.

前のページ

Wi-Fi Security Specifications and Track Record of Corporate Network Implementations

次のページ

Company Overview